FAQ

Does your store ship worldwide?
We ship to most countries. Fill in your address to find out the shipping cost.

 

How much is the shipping cost?
U.S

U.S. Shipping for Wall Arts Rolled in a Tube: US$3. Regular shipping takes 3 – 5 business days to be delivered.
U.S. Shipping for Other Merchandises: US$6. Regular shipping takes 7 – 16 business days.

U.S. Shipping for Wall Arts Rolled in a Tube: US$7. USPS Priority Mail takes 1 – 3 business days.
U.S. Shipping for Other Merchandises: US$8. USPS Priority Mail takes 1 – 3 business days.

Worldwide
Worldwide Shipping for Wall Arts Rolled in a Tube: US$8. Regular shipping takes 3 – 5 business days.
Worldwide Shipping for Other Merchandises: US$13. Regular shipping takes 7 to 16 business days.

Flat Shipping
Shipping Cost for Premium Gilded Wall Art or Ungilded Version starts from US$50.
Flat shipping preserves the pristine condition of the gilding and the paper. Rest assure you will receive the artwork perfect as it comes out of my studio. But due to its size and weight, the cost is a bit high, unfortunately.

Also note that in some countries, you might be asked to pay for an extra customs fee. We have no way to know how much it will be because it’s decided by your local post office.

 

What is your exchange/return policy?
Because we are such a small operation, we CANNOT accommodate exchanges. We want everyone to be happy with the product, so please double-check the sizing charts to ensure that the size you’re ordering is suitable for you.
If the item arrived damaged, please take a picture of it showing clearly the damaged area as proof and we will send you a new one without any extra fee.

 

How can I pay?
You can pay with your Paypal account. If you don’t have a Paypal account, you can still pay with your Credit Card via the Paypal page without the need to register nor pay extra fee.

 

Where is my order?
If you’ve received an email saying your order is dispatched, then it’s on the way. If you think it’s taking a while to get to you, I’d urge you to be patient as international shipping can take a while to get through customs. If the package still hasn’t shown up after some times, please contact me again.